FAQ

Air Freight

Should I ship my cargo via Air or Sea?

It’s subject to how soon do you need your cargo? If you need it as soon as possible, air freight is a far faster shipping option than sea freight. However, that speed comes at a cost — shipping rates for air freight are significantly higher. In most all cases, sea freight will be the most cost-effective mode.

There are exceptions. If your cargo is less than 100 pounds, shipping via air is often more cost-effective. Also, if your goods are perishable or sensitive (e.g., food products, medicine or electronic products), air freight is often the best option. Additionally, high-value merchandise may be better suited for air freight because of concerns over damage, theft, or the time value of money. Environmental impact may be another factor to consider. The carbon footprint of shipping via air freight is massive compared to shipping via sea.

What factors should be considered before going for Air Freight?
  • Speed: Ship by air if you need to move cargo fast. A rough estimate of transit time is 1-3 days by express air service or air courier, 5-10 days by any other air service, and 20-45 days by container ship. Customs clearance and cargo examination at airports also take a shorter time than at sea ports.
  • Reliability: Airlines operate on strict schedules, which means cargo arrival and departure times are highly reliable.
  • Security: Airlines and airports exercise strict control over cargo, significantly lowering the risk of theft and damage.
  • Coverage: Airlines provide wide coverage with flights to and from most destinations in the world. Additionally, air cargo might be the only available option for shipments to and from landlocked countries.
  • Cost: Shipping by air costs more than transporting by sea or road. According to a World Bank study, air freight costs 12-16 times more than ocean freight. Also, air freight is charged on the basis of cargo volume and weight. It is not cost-effective for heavy shipments.
  • Environment: Air cargo has a significantly larger carbon footprint than ocean cargo. A UK government study says a container ship carrying 2 tons of cargo across 5,000 km creates 150 kg of CO2e (a measure of relative global warming potential) while the same cargo if shipped by air for the same distance creates 6,605 kg of CO2e. Emissions caused by take-off, landing and during flight add to air pollution and global warming. Air cargo also contributes to noise pollution and congestion in and around airports.
Any restricted and prohibited items for Air Freight?

Shippers must be aware that there are more cargo restrictions for air carriers than for ocean liners. These might differ as per national laws and airline regulations. But some of the most common items are:

  1. Explosives – fireworks and detonating fuses
  2. Gases – dry ice, aerosol, gas lighters and cylinders
  3. Flammable liquids – paint, alcohol, paint thinner and insect sprays
  4. Toxic items – pesticides

5.Corrosives – batteries

  1. Infectious items – medical waste
What documents are required for Air Freight?

Air Waybill (AWB): This is the document of title to the goods traveling by air and is therefore non-negotiable. It travels with the cargo and acts as evidence of delivery of the goods traveling on board the plane.

Commercial invoice: Document establishing the conditions of sale for the goods and their specifications. Serves as proof of sale.

Packing list: A list of the contents in a package, completing the information of the invoice, which must be issued by the sender.

Customs clearance authorization: Document with which an importer or exporter authorizes a customs agent to submit one or several customs declarations on their behalf.

All Link services are available to you on a 24/7/365 basis, anywhere you may require our dedicated Air Freight service team.

What if we have a new vendor, trade show or customer in any offshore or domestic location?

If you have a trade show in any offshore or domestic location. All Link will coordinate transporting all trade show materials to the show, handle all customs functions, store product if necessary, and bring the materials to your specified location at the end of the show. Costing can be provided up front to cover all functions.

Sea Freight

Why we should go for FCL shipment?
  • FCL is an acronym used in logistics, which means ‘Full Container-Load’. This means goods from a single shipper occupy the entire container. FCL shipment have the following advantages:
  • Have more flexibility and control over your FCL cargo.
  • Be responsible for loading and unloading and avoid possible rough handling that comes with LCL shipping that risk damaging your cargo.
  • FCL may be the more economical option even if you don’t occupy the entire container.
When shall we go for LCL shipment?

LCL is an acronym used in logistics, which means ‘Less than Container-Load’. LCL is used when a single shipper’s goods do not completely fill an entire container. When this happens, in order to fill an entire container, space in the container is split between orders and/or shippers. LCL shipment may be cheaper as the rates adjusted according to the cargo volume and weight and more agility during customs clearance.

How to prevent delays and ensure a smooth shipping process?

Firstly, it is important to choose a logistics partner that understands the complexity of shipping and hits your target schedule. They would go beyond to achieve your business needs by making sure all your orders are included, wrapping them safely, and taking the necessary steps to ensure a smooth delivery process as much as possible.

Secondly, maintain a clear communication with various parties. Make sure your overseas supplier on imports or if you are the supplier for an export shipment, creates all of the necessary documents correctly including packing lists, commercial invoice, original bill of lading in a timely fashion. so that all documents are provided with the necessary banks and sent to you (the importer) or your buyer-consignee on the B/L (if you are the exporter) at least 1 week before cargo arrives the destination so that everything can be processed through customs ahead of schedule and freight can be paid along with presentation of the original B/L. One factor that usually slows this process down is when there is discrepancies between the buyer and supplier and since the goods are not paid for, the OB/L has not been surrendered by the Supplier to the Consignee (buyer).

What are the elements of sea freight quote?

Freight: This is the base rate charged by the carriers.

BAF (Bunker Adjustment Factor): This is also sometimes referred to as FAF, or Fuel Adjustment Factor. This is a compensation fee for the shipping vessel’s fuel cost, which can sometimes fluctuate and get adjusted last minute without prior notice.

CAF (Currency Adjustment Factor): This is a charge that applies when the shipment is payable in a foreign currency subject to major exchange rate fluctuations. It compensates for any existing exchange rate risks.

EIS (Equipment Imbalance Surcharge): Shipping lines sometimes impose this temporary charge in order to recuperate the loss of having to transport container between countries with a trade imbalance.

GRI (General Rate Increase): A General Rate Increase is the adjustment (normally an increase) of freight rates across shipping routes by shipping lines.

Congestion: This fee involves shipping vessels sometimes having to line up and wait for their turn to load and/or unload.

PSS (Peak Season Surcharge): This is a fee that’s applied during the peak shipping season. It applies to all shipments being transported along certain trades during the busy periods.

LSF (Low Sulfur Surcharge): This fee offsets additional costs incurred by shipping lines for switching to cleaner fuels in Emission Control Areas (ECA). It came into law at the start of 2015.

• Local Charges

THC (Terminal Handling Charge): Every port has varying handling fees. THC represents the fees incurred at the ports for the handling of goods.

Port Taxes: A fee charged by the port or harbor authority for using its facilities at the port.

B/L Issuance: This is a charge issued by the shipping line for sending out the Bill of Lading.

Seal: Shipping lines sometimes charge a seal fee for having to change container seals or any documentation related to the container seal.

Cleaning: Shipping lines occasionally apply this surcharge if/when a container requires cleaning.

ISPS (International Ship and Port Facility Security): This fee is aimed at enhancing maritime security. Introduced post Sept 11, it grants certain countries the right to take appropriate measures to enhance the security of their ports and arriving vessels.

What is shipment delay charges?

If your international shipment stays beyond a certain amount of allowed free time at a site, you face storage charges. That includes ports, airline terminals, rail facilities or a bonded warehouse. The storage fee compensates the facility for the use of their space and equipment, i.e., a container taking up space or blocking processing. The number of free days and the charge for storage will differ from one facility to another. This is often also based on the volume you or your freight forwarder is passing through the facility.

Demurrage Charges

Steamship lines and airlines will charge you demurrage fees to compensate for the use of their shipping containers (some airlines use containers for air freight). You are granted a limited number of free days, depending on the carrier and the location. After your free time runs out, you will be charged demurrage fees for each additional day. These charges tend to increase per day after exceeding a certain number of days.

Demurrage charges are in place to discourage using the provided containers for storage and to compensate for container usage. Before you pick up your international shipment, you must pay all demurrage charges in full. The fee may differ greatly from carrier to carrier and from port to port.

Here’s an example of demurrage fees: You have 7 days of free container usage. After that, a charge of $100 per day applies for 3 days. From 4 to 10 days, the fee rises to $250 and finally to $350 for any day exceeding ten days.

Detention Charges

Detention fees usually apply to domestic trucking. The trucking or drayage company bills you for the so-called detention of their trucker or driver in cases. This happens when the loading or unloading of your shipment or containers takes too long. Detention fees are billed at an hourly rate. You can usually expect a free time or grace period of around one to two hours for loading or unloading a container. But this will depend on whether it is a domestic shipment or destined for import or export.

A trucking company will also charge detention fees if their drayman/trucker has to wait until the loading/unloading of a shipment. This will happen in cases of congestion at the facility – when a port of railroad dock is busy. Demurrage charges due to extreme congestion form, unfortunately, a frustrating part of international shipments. You have to pay these fees even though the congestion is beyond your control or that of your freight forwarder.

A second definition of detention can be a storage charge. A carrier may call it detention when you leave a container shipment beyond a certain amount of free time at the terminal. The common name for this case is Per Diem.

Per Diem Charges

Per diem charges (from the Latin, meaning per day) applies when you require the use of equipment beyond a set amount of free time. Steamship lines and airlines charge these Per diem charges, and equipment include ocean containers and unit load devices (ULD). You have some free days, depending on the equipment and the carrier, before per diem charges kick in. With imports, the charge applies to cargo leaving the arrival terminal. With exports, it applies to shipments leaving the departing terminal. Per diem charges accumulate until you return the equipment to the terminal of the port, rail yard dock or airline.

Do I need a marine insurance?

Always! Just as with home or car insurance, you are protecting yourself from potential damages or losses that may occur. Specifically, marine cargo insurance can cover damage, loss, theft, non-delivery, etc., while your goods are in transit. One thing that makes marine insurance different than your home or car insurance is a concept called “General Average.” A general average scenario occurs when some cargo is sacrificed to save the voyage. This sacrifice might involve jettisoning some containers to stabilize the ship in a severe storm. General Average states that all cargo owners are responsible and will share in the loss (even if your cargo was not lost). Marine insurance can protect you against a general average situation and avoid the additional expenses with retrieving your cargo.

Do you work with our vendors to schedule and coordinate inbound shipments?

All Link will initiate contact and work with all vendors in the supply chain to ensure smooth and timely product flow to the manufacturer, including complete information flow to assist in review and planning functions.

Why FMC NVOCC license is so important?

Choosing a freight forwarder that doesn’t have an OTI/NVOCC license is a BIG mistake and can cost you a fortune because there are freight forwarders that operate without an NVOCC license. This license, issued by the Federal Maritime Commission (“FMC”), allows the freight forwarder to issue its own House Bills of Lading (“HBL”). In order to obtain the license, the applicant must demonstrate expertise in the field, financial stability and reveal the company’s true owners.

In addition, the license requires a surety bond. That bond has been placed for your protection. To ensure that the freight forwarder is in compliance and you would be recompensed for any unforeseen issues check to make sure your freight forwarder has an OTI/NVOCC license.

What are the key benefits to deal with Freight Forward with FMC NVOCC license?

Since NVOCC’s are able to act as a carrier, they can issue their own House Bills of Lading (HBL). This gives both the NVOCC and their customers the advantage of time-efficiency, leaving one-less step in the process of getting your cargo from its starting point end point. NVOCC’s give you more flexibility with rates. Much of this has to do with the established networks and relationships maintained by NVOCC’s who are often able to get fixed, or low rates on batches of shipments. Utilizing an NVOCC for this purpose can reduce your costs. In addition to this, since an NVOCC operates with both the benefits of a freight forwarder and a carrier, your cargo can get from its origin to destination without the interruptions caused by working with another carrier.

Land Transportation

What is the difference between LTL and FTL?
  • Less-Than-Truckload (LTL) refers to shipping goods that don’t require an entire truck. We offer dedicated line hauls for LTL or we combine shipments to give you lower rates and faster delivery times.
  • A full truckload (FTL) refers to shipments that need an entire truck’s capacity. We can directly transport large shipments with our FTL services if your shipment is big enough to fill a trailer.
Is Full Truck Load (FTL) determined by weight or volume?

A Full Truck Load (FTL) refers to shipments that need an entire truck’s capacity. We can directly transport large shipments with our FTL services if your shipment is big enough to fill a trailer.

A full truck load is determined by both weight and volume.

What if my shipment exceeds a Full Truck Load (FTL)?

It will require the customer to arrange a second truck to complete the load.

Do you provide complete, door to door service, including cross border customs clearance?

Yes. All Link can arrange different mode of transportation to your door-to-door schedule. We will also provide timely cross-border customs clearance, where required, including door-to-door process throughout Southern Sub-Saharan & Equatorial Africa.

What type of fleets do you offer?

Our fleet of vehicles consists of modern trucks, ranging from 1 Ton Pick-ups, 8-15 Ton Tautliner (curtain trucks), Prime Movers to Side Lifter. All Link through its Strategic Business Partnerships have a vast array of heavy transport and mobile cranes. Please see our service offering in our Services Portfolio, as well as the following Abnormal Heavy Transport resources, Mobile Crane resources, Road Freight resources and Warehousing resources.

Warehousing and Other 3PL Services

How are warehouse rates determined?
  • Warehouse rates are determined by the warehouse footprint of the product, how quickly the product will be moving in and out of the warehouse as well as any specific handling and shipping requirements that are required of an individual product. There is no one price fits all when it comes to warehousing products and we will structure our pricing to be competitive and meet the needs of our customers.
How can I monitor my inventory levels in your warehouse?

All inventory levels are monitored in our Warehouse Management System (WMS). Customers are provided a login to our system to allow them the ability to monitor their inventory levels in real-time, 24/7, 365 days a year.

What is a 3PL warehouse?

Our 3PL warehouse is a link in the supply chain that allows our customers to utilize the receiving, storage, and distribution services of the 3PL so that they can have the flexibility to expand and contract as their business changes and not have to incur the costs associated with having to rent, maintain and operate their own warehouse. The 3PL warehouse allows our customers to focus on growing and expanding their core business and not the day-to-day handling of the product.

How does a 3PL work?

A 3PL works by providing outsourced logistics services This can encompass anything that involves management of one or more facets of procurement, fulfilment, Value Add Services (VAS) and shipping/receiving activities that involve storing or shipping items.

What is bonded warehouse?

A bonded warehouse is a secured warehouse in which dutiable goods may be stored, manipulated, or undergo manufacturing operations without payment of duty. All Link provides bonded warehouse services in various key markets including Malaysia, Singapore and Philippines.